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Behind every successful boiler hire, chiller hire, or other temporary HVAC solution is a team working at pace to support Rapid Energy customers. One of those people is Shanna, an Internal Sales Executive who has been with Rapid Energy for almost two years and plays a key role in supporting the Facilities Management (FM) sector.
We sat down with Shanna to talk about her role, what a typical day looks like, and why Rapid Energy has been such a rewarding place to build her career.
The Role & Day-to-Day Responsibilities
Q: What is your role at Rapid Energy, and what does a typical day look like for you?
“I’m an Internal Sales Executive, and a typical day for me in the FM sector usually includes checking on live contracts, responding to enquiries, booking meetings with prospective customers, and liaising with our FM Sector Manager, Andy Head, to update our current strategy.”
Her role sits right at the centre of customer communication, balancing proactive sales activity with reactive support when customers need urgent solutions.
Q: What’s the first thing you do when you start your workday?
“The first thing I do when I start is make everyone a cup of tea!”
After that all-important start to the day, it’s straight into organisation and prioritisation.
“I then make a list of the jobs I want to complete that day and prioritise them in order of importance or urgency.”
Q: What are your main responsibilities as an Internal Sales Executive?
“My main responsibilities include being the first port of call for incoming enquiries in the FM sector, maintaining an up-to-date pipeline, and engaging with current and new customers to keep a good relationship and build prospects.”
Q: How do you support customers on a day-to-day basis?
“A lot of our work is reactive. Customers are often looking for a quick turnaround with efficient equipment, so supporting them means making sure we meet SLAs and deliver exactly what’s needed, when it’s needed.”
Teamwork & Company Culture
Q: What do you enjoy most about your role?
For Shanna, the answer is simple: the people.
“The thing I enjoy most is being part of a team. The sales team at Rapid has a great relationship. We work so well together, from helping new employees to congratulating new orders. Some lunch times we even play brain teaser games together!”
She also highlights the role leadership plays in shaping that culture.
“Our Sales Director, Stephen Reynolds, brings out the best of us with his knowledge and support… and love of biscuits!”
Q: What’s it like working as part of the team at Rapid Energy?
“It’s fast-paced, challenging, fun, and rewarding.”
Q: Why would you recommend Rapid Energy as a great place to work?
Shanna’s journey highlights the long-term opportunities available at Rapid Energy.
“I came into Rapid Energy with a little bit of industry knowledge and experience, but in the almost two years I’ve been here, I’ve learnt so much more than just how to sell our services.”
“We have an incredible group of people across departments who support each other, work together, and have become good friends. We’re a friendly bunch with the skills and support to grow your future.”
Challenges, Skills & Problem-Solving
Q: What’s the most challenging part of your job?
Working in a business that supports customers through critical heating and cooling requirements means pressure can be high, especially during peak periods.
“The most challenging part for me is making sure we meet customer demand and expectations during peak times. The thought of letting a customer down when it’s freezing cold means I’ll use all means necessary to get what they need to them in time.”
Q: What’s the most exciting project you’ve worked on at Rapid Energy so far?
One standout moment for Shanna was a major international project.
“It has to be the international sports event in Paris we supported in 2024. This was a new endeavour for us and required many levels of skills and service. It was challenging and certainly tested us, but we made it happen, which was a huge achievement for Rapid as a whole.”
She also points to the rapid growth of the FM team.
“Our FM team is a recent development and already we’ve secured a large framework agreement with a huge business within the FM sector – it’s a really exciting time for us as we build on our success.”
Q: What skills are most important for success in internal sales?
“For me, it’s being adaptable within a team. When it’s busy, you have to juggle multiple tasks, urgent enquiries, and customer requests. Being able to lean on a supportive team, or give your own support, is really important.”
Why Join Rapid Energy?
Shanna’s experience shows what a career at Rapid Energy can look like beyond the first few weeks – real responsibility, exciting projects, strong teamwork, and the chance to build long-term confidence and expertise in a critical industry.
If you’re looking for a role where your contribution matters and your career can genuinely progress, Rapid Energy could be the place for you.
Check out our current vacancies. If you can’t see a role you’re interested in, share your experience with us via email at careers@rapidenergy.co.uk.
FAQs
What experience helps in an Internal Sales role at Rapid Energy?
Experience in sales, customer service, or a fast-paced operational environment is useful, but attitude, adaptability, and teamwork are just as important.
How involved is internal sales in strategy and planning?
Internal Sales Executives work closely with sector managers to support strategy, manage pipelines, and identify opportunities within existing and new customer accounts.
Are internal sales roles reactive or proactive?
The role is a mix of both. Some days involve reactive enquiries during urgent situations, while others focus on proactive relationship-building and future planning.
What makes internal sales at Rapid Energy fast-paced?
Seasonal demand, urgent customer needs, and the critical nature of temperature control solutions mean priorities can change quickly throughout the day.
What keeps long-term employees engaged at Rapid Energy?
Variety, responsibility, strong relationships, and the opportunity to be involved in major projects help keep the role challenging and rewarding over time.
What qualities help people succeed long term at Rapid Energy?
Resilience, a team-first mindset, strong communication, and the ability to stay calm and focused during critical situations are key to long-term success.
