Rapid Energy was approached by one of the UK’s leading Garden Centres facing an urgent challenge: the loss of heating and hot water at one of their flagship stores just before the bustling Christmas season.
Our technical survey team promptly arrived on-site within 2.5 hours of receiving the request, conducting a thorough inspection to precisely determine the site’s requirements. Working closely with the store manager, we confirmed the optimal positioning of the temporary boiler, established the pipework route, and identified suitable connection points. Given that the store operated seven days a week, we meticulously considered the regular schedules to avoid disrupting services.
We also provided complete 24/7 remote management for both the packaged boiler plant room and the fuel supply, ensuring a seamless service for the customer. This approach enabled the customer’s facilities management team to plan and execute the removal of the outdated plant and the installation of the new equipment without any downtime.
Despite being a crucial trading period for the store, the seamless transition ensured no disruption to services. This allowed the customer to maximise their potential and meet their customers’ expectations. This project is one of many where Rapid Energy has supported this customer, and we look forward to maintaining a strong and positive relationship in the future.