0800 464 7025
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0800 464 7025
Available 24/7
1.1. We may collect, use, store, and transfer different kinds of personal data about you This Privacy Notice describes how Rapid Energy Ltd collects, uses, and shares personal data when you visit our website, use or buy our products or services, or otherwise interact with us. It also explains your rights under data protection law in relation to your personal data.
1.2. In this policy, “Rapid Energy” or “we” or “us” or “our” refers to Rapid Energy Ltd of 48F Pipers Rd, Park Farm Industrial Estate, Redditch, B98 0HU (Company Number 12469786), which is the data controller responsible for your personal data. The “Platform” refers to our website at rapidenergy.co.uk.
1.3. We are registered with the Information Commissioner’s Office, the UK’s supervisory authority for data protection issues with registration number ZA806082.
1.4. “Personal data” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
2.1. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
2.1.1. account and profile information that you provide when you register for an account or sign up for our products or services, for example your name, job title, physical address (billing or delivery or both), email address, telephone number(s) (collectively, “Account Data”);
2.1.2. information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”);
2.1.3. communication, marketing, and other preferences that you set when you set up your account or profile, or when you participate in a survey or a questionnaire that we send you (collectively, “Preference Data”);
2.1.4. information about your device or connection, for example your internet protocol (IP) address, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our products or services and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and
2.1.5. Information about your use of or visit to our Platform, for example services or equipment pages you viewed, used, or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods to browse away from the page (collectively, “Usage Data”).
2.2. We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including information about your creditworthiness.
2.3. We do not collect sensitive data or special category data about you. This includes: details about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, or sexual orientation.
3.1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
3.1.1. we need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;
3.1.2. where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes, for example, research and development, and protecting our legal rights;
3.1.3. you’ve given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or
3.1.4. we need to comply with a legal or regulatory obligation.
3.2. If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent any time by contacting us (please refer to paragraph 8 for contact information), but please note this will not affect any use of your information that has already taken place.
3.3. We do not share your personal information with any company outside our group for marketing purpose, unless with your express specific consent to do so.
3.4. These are our legal bases for processing your information as follows.
| Processing purpose | Type of data processed | Legal basis |
| To notify you about changes to our products, services, or terms | Account Data | To perform our contract with you |
| To study usage of our products or services | Support Data, Technical Data, Usage Data | Legitimate interest to improve our Platform, products, and services |
| To gather feedback on our products, services, or features | Account Data | Legitimate interest to improve our Platform, products, and services |
| To provide information on products or services that may be of interest to you | Account Data, Preference Data | Consent, which you may withdraw any time |
4.1. We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services.
4.2. We may share your personal data with third-party service providers who require access to your information to perform services on our behalf, such as IT and system administration, payment processing, and analytics. These providers are contractually required to protect your data and may only use it in accordance with our instructions.
4.3. If you use any third-party software in connection with our products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.
4.4. Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.
4.5. We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.
4.6. If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such transaction takes place and inform you of any choices you may have regarding your information.
5.1. We use data hosting service providers in the United Kingdom and Germany to host the information we collect. This means that your data may be transferred outside the UK. When we transfer your personal data to the European Economic Area (EEA), such as Germany, this is permitted as the UK government has recognised the EEA as providing an adequate level of data protection. For any transfers outside of the UK or EEA, we will ensure that appropriate safeguards are in place, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses approved by the UK’s Information Commissioner.
5.2. We have adopted the following measures to protect the security and integrity of your personal information:
5.2.1. information is encrypted using TLS/SSL technology;
5.2.2. your account is password-protected;
5.2.3. access to your personal information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality; and
5.2.4. our information collection, storage, and processing practices are reviewed regularly.
5.3. We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5.4. While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is absolutely safe and secure.
5.5. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for satisfying any legal, regulatory, tax, accounting, or reporting requirements. For example, we are required to keep basic information about our customers (including Account Data) for six years after they cease being customers for tax purposes. After such time, we will securely delete or
anonymise your information. We periodically review the basis and appropriateness of our data retention policy.
6.1. Under data protection law, you have rights including:
6.1.1. Your right to be informed – to be informed of what we do with your personal data. We do this through this Privacy Notice.
6.1.2. Your right of access – to request a copy of the personal data we hold about you.
6.1.3. Your right to rectification – to require us to correct any inaccuracy in the personal data we hold about you.
6.1.4. Your right to erasure – to request erasure of your personal data. Note, however, that we may not always be able to comply with your request for specific legal reasons.
6.1.5. Your right to restrict processing – to restrict the processing of your personal data in certain circumstances.
6.1.6. Your right to data portability – to request to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer such information to another party.
6.1.7. Your right to object – to object to our processing of your personal data where we are relying on a legitimate interest.
6.1.8. Withdraw consent at any time where we are relying on consent to process your personal data.
6.2. You may opt out of receiving marketing materials from us by contacting us. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.
6.3. As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.
6.4. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.
6.5. We will respond to all legitimate requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests.
We may amend this policy from time to time by posting the updated policy on our Platform. By continuing to use our Platform after the changes come into effect, you agree to be bound by the revised policy.
Our products and services are aimed at businesses, not consumers and not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 16.
If you have any questions about this Privacy Notice or our privacy practices, or if you wish to exercise any of your legal rights, please contact our Data Protection Officer in the following ways:
We would appreciate the chance to deal with your concerns in the first instance. However, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
10.1. Cookies are small text files that are placed on your device by a web server when you access our Platform. We use cookies to identify your access and monitor usage and web traffic on our Platform to customise and improve our products and services.
10.2. We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session).
10.3. We use the following types of cookies:
10.3.1. Strictly necessary cookies – these are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website.
10.3.2. Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are easily finding what they are looking for.
10.3.3. Functionality cookies – these are used to recognise you when you return to our site.
10.3.4. Targeting cookies – these cookies record your visit to our site, the pages you have visited, and the links you have followed.
10.4. You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you do so, you may not be able to access all or parts of our site.
